What is impacting your clinical staffing ratios? Are those impacts within benchmark range?
Many physician practices do not take the time nor make the effort to "right-size" their clinical support staff in the face of either external or internal changes in the practice. Recently-trained physicians joining the private practice may feel the need for the level or type of clinical support staff they had in their training program. The costs of that support, however, may not have been justified by the activity level or revenue received per visit. Additionally, senior physicians in practice may not feel comfortable in the office without their regular nurse, despite spending little time in an office setting.
Conversely, the lack of a balanced clinical support staff can lead to poor patient service and inhibit patients from accessing proper care. The key in both cases is to revisit the rationale for the type of clinical support staff to ensure both financial and clinical issues are considered and that any "right-sizing" takes place in a thoughtful manner.
Recently, INTEGRATED performed an Operations Assessment for a client that revealed their overall nursing support staff to be at or above the benchmark media. Their staff, however, felt overwhelmed by the workload and couldn't keep the pace with the increasing demand from patients along with returning phone calls. Their preferred solution was to hire an additional staff member to take care of the additional workload. INTEGRATED was able to identify process changes that led to more efficient use of the nursing staff's time. The practice's physicians and staff supported the changes and the organization was successful in avoiding the added cost of hiring.
At INTEGRATED Healthcare Strategies, we have a team dedicated to Physician Practice Operations. Their entire focus is on measuring, benchmarking, and improving operational performance. If your practice struggles with optimizing operations with the right staff, invite one of our senior consultants to give you a call--no obligation. They're well-equipped to spend time assessing the situation and give you their initial impression.